
Customer Service Center Manager
- McLean, Virginia
- Bethesda-Chevy Chase, Maryland
Share job link
Title:
Customer Service Center ManagerTitle:
Customer Service Center Manager
Belong. Connect. Grow. with KBR!
KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.
Why Join Us?
- Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
- Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
- Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area
Key Responsibilities:
As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
- Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
- Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
- Track and monitor all requests and administer customer service satisfaction surveys
- Assist in parking management and issuance of permit.
- Providing administrative support for special events and conferences.
You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications:
Required:
- Clearance Requirement: TS/SCI with willingness to sit for a poly upon request
- Greater than three years’ experience as a Customer Service Representative.
- Greater than one year experience managing a team.
- Must be a US Citizen
- High School Diploma or GED.
- Demonstrated management experience, ideally in a customer service capacity.
- The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
- Strong written and oral communication skills.
- The desire to help solve problems and concerns of others.
- Ability to work with others and stay calm when clients may be stressed.
- Experience using common office software such as Microsoft Office.
- Experience entering data into computer systems.
Basic Compensation:
$42,300 - $63,400
This range is for the Maryland area only
The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.

Profile recommendations
Similar Jobs
-
Customer Service Center Representative
Category Operations Support Group Job Type Full time Job Id R2105330 Posted Date 04/23/2025
We are looking for a motivated individual with over a year of customer service experience to assist clients through electronic, telephonic, and in-person requests. Strong communication skills and the ability to remain calm under pressure are essential for tracking requests and providing administrative support in a collaborative environment.
-
Program Scheduler
Location Chantilly, Virginia Category Operations Support Group Job Type Full time Job Id R2098586 Posted Date 05/05/2025
Are you experienced in project management software and skilled in developing detailed project schedules? Join a dynamic team where you’ll coordinate updates, identify risks, and ensure quality control, all while contributing to national security efforts. A minimum of four years of relevant experience is required.
-
Document Management, Lead Assistant
Category Operations Support Group Job Type Full time Job Id R2104812 Posted Date 04/09/2025
Seeking a detail-oriented professional with 3-5+ years in managing technical resources, including cataloging and research assistance. Key responsibilities include overseeing library operations, implementing management systems, and ensuring quality control. Strong organizational, IT, and communication skills are essential. Top Secret/SCI clearance required.
-
Records and Property Manager
Location Bethesda, Maryland Category Operations Support Group Job Type Full time Job Id R2102423 Posted Date 02/19/2025
We are looking for a detail-oriented professional to manage records and property, ensuring compliance and optimizing documentation processes. Your expertise will play a crucial role in supporting national security initiatives within a collaborative environment that values innovation and personal growth.
-
Master Scheduler
Location Wright Patterson AFB, Ohio Category Operations Support Group Job Type Full time Job Id R2104329 Posted Date 04/01/2025
Seeking a detail-oriented professional with 3+ years of program management experience to design and maintain Integrated Master Schedules. Ideal candidates will excel in collaboration, possess strong communication skills, and have a background in defense acquisition projects. Active Top-Secret clearance required. Join us to impact national security!
-
Finance Manager
Category Operations Support Group Job Type Full time Job Id R2105832 Posted Date 05/12/2025
Experience in monitoring financial adherence to Customer requirements and budgets, developing and maintaining Contract Line-Item Number (CLIN) database of all contract purchases. Possess experience in...
-
Scheduler
Location Springfield, Virginia Category Operations Support Group Job Type Full time Job Id R2088244 Posted Date 01/31/2025
Develops and maintains project and program level Integrated Master Schedules. Manages the start and end date of the test, coordinate meetings, and determine availability for all team members responsib...
-
Program Control Analyst, Intermediate
Location Chantilly, Virginia Category Operations Support Group Job Type Full time Job Id R2105093 Posted Date 04/15/2025
Are you experienced in program control and financial management within the federal budget process? Join a dynamic team to support strategic planning, execute budgets, and analyze financial discrepancies while contributing to national security. A minimum of 5 years of relevant experience is required.
-
Sr. Financial / Program Control Analyst
Location Chantilly, Virginia Category Operations Support Group Job Type Full time Job Id R2098732 Posted Date 03/03/2025
Work with technical teams to define scope and acquisition approach for a constant stream of evolving program requirements and external investments. Support the lifecycle management of project and prog...
Job seekers also viewed
-
Scheduler
Location Springfield, Virginia Category Operations Support Group Job Type Full time Job Id R2088244 Posted Date 01/31/2025
Title:SchedulerKBR is seeking a highly motivated and career-oriented Scheduler.Responsibilities Include:Develops and maintains project and program level Integrated Master SchedulesManages and confirms
-
AMD Strategic Advisor
Location Arlington, Virginia Category Logistics & Government Services Job Type Full time Job Id R2096803 Posted Date 02/05/2025
This strategic advisor position engages across the DOD and Army processes to include AMD doctrine, concept development, training, programming, acquisition, plans, policy, and operations to shape, guid...
-
Acquisition Program Support Engineer
Location Chantilly, Virginia Category Engineering, Technology, & Science Job Type Full time Job Id R2083442 Posted Date 01/29/2025
Title:Acquisition Program Support EngineerKBR is seeking an Acquisition Program Support Engineer to be part of our team supporting our customer in Chantilly, VA that delivers mission-critical capabili
-
Enterprise Architect Engineer
Location Chantilly, Virginia Category Engineering, Technology, & Science Job Type Full time Job Id R2078286 Posted Date 01/29/2025
Title:Enterprise Architect EngineerKBR is seeking a highly qualified Enterprise Architecture Engineer to support our customer in Chantilly, VA delivering mission-critical capabilities that enable them
-
Graphic Designer
Location Chantilly, Virginia Category Support Services Job Type Full time Job Id R2088251 Posted Date 01/31/2025
Title:Graphic DesignerKBR is seeking a highly qualified Systems Engineer to provide Systems Engineer Technical Advisor (SETA) support for the National Reconnaissance Office (NRO) Ground Enterprise Dir