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Customer Service Center Representative

Category Operations Support Group Job Type Full time Job Id R2105330 Posted Date 04/23/2025
Job available in 2 locations
  • McLean, Virginia
  • Bethesda-Chevy Chase, Maryland
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JOB DESCRIPTION

Title:

Customer Service Center Representative

Title:

Customer Service Center Representative

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

  • Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
  • Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
  • Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This is a contingent position based upon contract award

KBR is seeking a highly motivated and career-oriented Customer Service Center Representative to join our team supporting a government client with locations in Washington Metropolitan Area.

Key Responsibilities:

As a Customer Service Center Representative, you will work in the Customer Service Center and assist staff in multiple ways to include:

  • Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
  • Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
  • Track and monitor all requests and administer customer service satisfaction surveys
  • Assist in parking management and issuance of permit.
  • Providing administrative support for special events and conferences.

Qualifications:

Required:

  • Clearance Requirement:  TS/SCI with willingness to sit for a poly upon request
  • Greater than one year experience as a Customer Service Representative.
  • Must be a US Citizen
  • High School Diploma or GED.
  • Strong written and oral communication skills.
  • The desire to help solve problems and concerns of others.
  • Ability to work with others and stay calm when clients may be stressed.
  • Experience using common office software such as Microsoft Office.
  • Experience entering data into computer systems.

Basic Compensation:

$33,600 - $50,300

This range is for the Maryland area only

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.  That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. 

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.  That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. 

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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